Every time we write a post on our blog, we try to provide a closer look at our team, so you can clearly see our commitment with students and the ‘human touch’ that exists in all our academies. Today we are going ‘behind the scene’, and will get to know about the coordination that goes on in the office.
This week we talk to Ana Ramírez, one of the most veteran secretaries in our school. Ana is the first person people see when they walk in, and she always greets them with a warm smile.
The tasks she carries out are varied and at times need great attention, so we have asked her a few questions to get a greater understanding of her daily work:
How do you feel about the work you do at the III? “Customer care is not always easy; sometimes we come across obstacles that are difficult to overcome. But luckily I have a great model to follow, Beatriz, the centre coordinator, and together we always find the best solution for our students.”
What is the most enjoyable aspect of your job? “My biggest motivation is being with the kids. I feel like their “auntie”. When they run in and pass the long queue of parents just to give me a kiss or a hug gives me an inexplicable feeling of happiness. Or when they are waiting for their parent to come and collect them, I always give them something to colour or simply chat with them, making them feel at home. The love that these kids show me every day is my most precious reward.”
What is the most difficult part of your job? “I would say the beginning of the academic year, in September. There is a lot to do and it feels like a big puzzle in which all the pieces need to be placed in the right positions, and sometimes it’s not easy. In fact it must be done precisely and carefully, thinking about all the different families and their situations. Drawing up new schedules and new classes could be tricky sometimes. Everybody trusts us and we can’t let them down. The truth is that results would be difficult to achieve were it not for my colleagues in the administration department.”
Describe the school in a few words. “There is only one word that can best describe the school, and that is FAMILY.”
Thanks Ana for your lovely words. As you can see results obtained in class is not the only factor that contributes to an optimum functioning of the school, but also the important role the office staff play.